Frequently Asked Questions
Everything you need to know about shopping with Botanic Living. If you can't find what you're looking for, our team is always happy to help.
Do you deliver Australia-wide?
Yes. We deliver Australia-wide using trusted transport partners. Shipping costs are calculated at checkout.
Do you offer free shipping?
Free metro shipping is available to eligible metropolitan areas across selected Australian capital cities.
Do you offer installation?
Yes. Installation services are available within selected Melbourne areas for eligible products.
Can I return my order?
If your order arrives damaged or there is an issue with your purchase, please contact our team and we'll be happy to assist.
Commercial Orders
We work with designers, landscapers, architects and commercial clients throughout Australia.
Do you offer Click & Collect?
Yes. Free Click & Collect is available from our Melbourne warehouse.
How long will delivery take?
Orders are generally dispatched within 7 business days. Most deliveries arrive within approximately 10 business days.
How do I care for my planter?
Care instructions vary depending on the product and are provided where applicable.
What payment methods do you accept?
We accept all major payment methods available through our secure Shopify checkout.
Still need help?
Email: botanicexteriors@gmail.com
Phone: 0403 545 113 / 0451 285 889
Monday – Friday
9:00 AM – 5:00 PM
Phone: 0403 545 113 / 0451 285 889
Monday – Friday
9:00 AM – 5:00 PM