At Botanic Living, we offer free metro shipping to customers in
selected capital cities across Australia. For deliveries outside eligible metro
areas, shipping is calculated at checkout based on your delivery location and
order value. Free Click & Collect is also available from our Melbourne
warehouse.

The shipping rates and conditions on this page supersede any
previous shipping rates or conditions published on our website, social media,
printed materials, or other communications.

Free metro shipping

Free shipping is available to metro areas within the following
capital cities:

·       Sydney

·       Melbourne

·       Adelaide

·       Brisbane

·       Perth

·       Hobart

If your address falls within one of these eligible metro zones,
free shipping will be applied automatically at checkout.

Whether a postcode is classified as metro is determined by our
third-party transport provider. If your delivery address falls outside a metro
zone, including regional, rural, and remote areas, shipping will be calculated
at checkout based on your location and order value.

Click & Collect

Free Click & Collect is available from our Melbourne
warehouse. For customers in Victoria, Click & Collect may appear as the
default delivery option at checkout where applicable. Customers will be
notified when their order is ready for collection.

Delivery across Australia

Botanic Exteriors delivers Australia wide. For deliveries to the
Northern Territory, please contact us before placing your order so a shipping
quote can be provided.

We are unable to deliver to PO Boxes. A physical street address
must be provided for all deliveries. If a valid delivery address is not
supplied, we may need to cancel the order.

Dispatch and delivery timeframes

After placing an order online, you should receive an order
confirmation email, provided a valid email address has been supplied.

We aim to dispatch goods through our third-party transport
provider within 7 business days of purchase. If stock is unavailable or
additional handling is required, dispatch may take longer. In most cases,
delivery can be expected within 10 days of purchase, although delivery times
are estimates only and may vary.

Delivery conditions

Kerbside delivery only

Delivery is to kerbside only. Delivery does not include
unpacking, placement of goods, installation, or removal of packaging from the
site.

Pallets and packaging

Orders delivered outside Melbourne may be shipped on a pallet.
Botanic Exteriors is unable to remove pallets or packaging from the delivery
site. The customer is responsible for the disposal and removal of any pallets,
crates, or other packaging materials.

For larger or more fragile product ranges, additional protective
packaging may be used, including timber crates and pallets, to help ensure safe
transport.

Heavy items

Some products are heavy or difficult to move safely. Customers
should ensure that adequate assistance is available at the time of delivery.

Delivery zones

Botanic Exteriors uses a third-party transport provider that
determines which postcodes fall within each shipping zone. We are unable to
manually reassign a postcode to another zone, even where a customer believes
the allocation is incorrect.

Missed deliveries and re-delivery

If a delivery arranged for a pre-booked date cannot be completed
because the recipient is unavailable to accept it, a further delivery attempt
may be arranged at an additional cost.

The customer is responsible for any additional charges incurred
by Botanic Exteriors for the re-delivery. Proof of these costs may be provided,
and payment may be required before the re-delivery is booked.

Accessories-only orders

For orders containing only accessories, such as liquid plant food
or slow release garden booster products:

·       $9
delivery applies to orders under $50.

·       Free
shipping applies to orders over $50.

These rates apply only to eligible accessory-only orders and do
not apply to pots, planters, or mixed-product orders unless otherwise stated.

Optional shipping protection

Botanic Exteriors offers optional Shipping Protection for $9.95
per order. This is an optional add-on designed to provide a faster resolution
process if eligible delivery issues occur.

Shipping Protection is not mandatory, and your rights under the
Australian Consumer Law remain unaffected.

What Shipping Protection covers

Shipping Protection may cover:

·       Loss
of goods during transit.

·       Damage
to goods during transit.

Exclusions

Shipping Protection does not apply where delivery issues arise
from:

·       An
incorrect or incomplete delivery address provided by the customer.

·       Delivery
delays outside our reasonable control.

·       Goods
left in an unsecured location at the customer’s request.

Claims process

To make a claim under Shipping Protection:

·       The
claim must be submitted within 24 hours of the delivery date.

·       The
customer must provide any supporting evidence reasonably requested, including
photographs for damage claims.

Claims submitted under Shipping Protection are generally
processed within 2 business days.

Claims for orders without Shipping Protection will be managed
under our standard delivery issue process and may be subject to courier
investigation timeframes.

Resolution

For eligible claims made with Shipping Protection, Botanic
Exteriors may provide an expedited replacement or refund, and store credit
where applicable.

For eligible claims made without Shipping Protection, any
resolution will usually be provided after completion of the courier
investigation and confirmation of the claim.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies
any rights or remedies you may have under the Australian Consumer Law.